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At WatchClick.com, your satisfaction is our first priority. Our goal is to provide you with easy and efficient shopping for all your
watch needs. We stand behind you every step of the way, from our fully automated on-line order processing until it is delivered to your home.
Below is some of the information you may want to know about our WatchClick.com.
• Warranty
• Sales Tax
• Payment Information
• Shipping
• International Shipment
• Security
• Privacy Policies
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Instructions for returning a watch: |
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Return Authorizations must be requested within 14 days of receipt of the package. |
| 2) |
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The
watch must be unused. No links can be removed and it should be in
the box with papers. |
| 3) |
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Call
us at 845-426-1826 or email us at
returns@watchclick.com.
You will receive a RA# (return authorization number) that you will
write on the outside of the box. Without a RA#, we will not be able
to accept your return. When you call us for the RA#, we will give
you an address to ship the watch back to us. There will be a 3%
restocking fee for returns. Exchanges are not subject to a restocking
fee. |
| 4) |
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Write
the RA# on the outside of the box on top of shipping label. The
watch should be shipped back to us via UPS or FedEx, prepaid and
insured for the amount that the customer will be refunded for. |
We refund
the customer the same way that the customer has paid, deducting the
restocking fee and the shipping charges. The refund gets issued within
7 days from when we receive the watch back from the customer.
If the watch is a special order, which you will be notified at the time
of purchase, these terms do not apply. There is no return policy for
special orders.
Watches purchased by a manufacturer, on behalf of a manufacturer or
a distributor is not returnable for any reason.
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Warranty
Since WatchClick.com has decided not to be an authorized dealer on
some brands, we may not include the manufacturers warranty. On those
watches, we give you a WatchClick.com warranty. Any repairs for a
watch that has a WatchClick.com warranty, you send the watch to us.
WatchClick.com warranties the manufacturing and material defects.
Any manufacturing defects will be repaired under the warranty at no
cost. If there is a problem due to wear and tear, misuse or neglect,
it is not under our warranty. Any repair needed for the watch must
be done through WatchClick.com. When the watch is shipped for repairs,
it should be insured and postage paid. Once the watch is taken to
another watchmaker, the WatchClick.com warranty does not apply any
longer.
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Sales
Tax
WatchClick.com charges sales tax only if the order is shipped in New
York.
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 Payment
information
Payment can be made via Visa, Mastercard, Discover or American Express.
Credit card acceptance is at the discretion of WatchClick.com.
Money orders and personal checks are welcome for prepayment. They
clear in 4-5 days.
We ship the order after the check clears.
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Shipping
WatchClick.com offers free ground shipping on any order over $250.00.
FedEx overnight is $24.95.
FedEx second day air is $17.95.
For your security, your order cannot be delivered without a signature.
If you cannot be present to sign for your package, please arrange
that an adult who is authorized to sign for your package is present
at the appointed time.
Our first choice is to ship your order to the billing address on the
credit card. But we would honor your request to ship to another address.
For us to do so, you will have to authorize an Alternate Shipping
Address.
How do you go about it?
On the back of your card you will see telephone number of the bank
that issued the card. Tell them you would like to put an alternate
shipping address on file. WatchClick.com then verifies with the bank
the address that you would like to ship the order to. This is to verify
that you, the cardholder, authorized us to ship the watch to another
address.
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International
shipments
All prices on this site are listed in US dollars.
International shipments to Puerto Rico, Hawaii, Alaska and Canada
are $34.95.
Shipping to other countries are $64.95.
International orders must be prepaid by bank wire.
Any duties and taxes due to international shipping is the responsibility
of the customer.
International orders are considered by WatchClick.com as a Special
Order and is a final sale.
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Security
All transactions are processed through our secure server, VeriSign.
Potential fraud indications are reported to the appropriate banks
for thorough investigation. If we have, with any order, a question
in regards to fraud with the credit card, we may cancel the order,
without notification, at our discretion.
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Privacy
policy
We use your personal information only to process orders and to provide
a more personalized shopping experience for you. Your information
given to us is solely to fulfill your order. It is not released for
any reason to anyone.
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